This Privacy Policy describes how Radiance Infotech ("we", "us", or "our") collects, uses, and protects information you provide when using our website, software products, or services. By using our services, you agree to this policy.
1. Information We Collect
We collect information you provide directly and information generated through your use of our services:
- Contact information: Name, company name, email address, phone number provided via contact forms or demo requests
- Business information: Industry, company size, business requirements shared during consultation
- Software usage data: Feature usage, login times, performance metrics (for product improvement)
- Technical data: IP address, browser type, device information, and pages visited on our website
- Communication data: Records of emails, phone calls, and WhatsApp conversations with our team
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to enquiries and provide software demos and quotations
- To deliver and support the software products you have purchased
- To send important product updates, GST compliance notifications, and security alerts
- To improve our products and services based on usage patterns
- To comply with legal obligations under Indian law
- To send marketing communications (only with your consent; you may opt out at any time)
3. Sharing Your Data
We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:
- Service providers: Cloud hosting providers (AWS/Azure), SMS/email providers — strictly for service delivery under confidentiality agreements
- Legal requirements: If required by Indian law, court order, or regulatory authority
- Business transfer: In the event of a merger or acquisition, with appropriate notice to you
4. Data Security
We implement industry-standard security measures to protect your information:
- Data encrypted at rest (AES-256) and in transit (TLS 1.3)
- Access controls with role-based permissions and multi-factor authentication
- Regular security audits and penetration testing
- Hosted on SOC 2 compliant cloud infrastructure
- Automated daily backups with 30-day retention
While we take every precaution, no method of internet transmission is 100% secure. We will notify you promptly in the event of any data breach that affects your personal information.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Active client data is retained for the duration of the service contract plus 7 years (as required by Indian tax law)
- Enquiry and marketing data is retained for up to 2 years from last contact
- You may request deletion of your data at any time (subject to legal retention requirements)
6. Your Rights
Under applicable privacy laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Raise a complaint with the relevant data protection authority
To exercise any of these rights, email us at privacy@radianceinfotech.com with your request. We will respond within 30 days.
7. Cookies
Our website uses cookies to improve your browsing experience. We use:
- Essential cookies: Necessary for the website to function (cannot be disabled)
- Analytics cookies: Help us understand how visitors use our site (you may opt out)
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our website.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify existing clients by email of any material changes at least 14 days before they take effect. The date at the top of this page indicates when it was last updated.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@radianceinfotech.com
- Phone: +91 XXXXX XXXXX (Mon–Sat, 9 AM–6 PM IST)
- Address: Radiance Infotech, Your City, Maharashtra, India
- WhatsApp: Available via the button on our website